AI Solution Architect with 14+ years of experience turning enterprise SaaS and emerging AI capability into measurable business outcomes across banking, automotive, and retail. I began as a software engineer at Citrix (IIT Guwahati M.Tech CSE), moved into product management and delivery at Kony, Inc. (acquired by Temenos), and have spent the last 7 years at Sitecore — across Solutions Architecture, Technical Account Management, and Senior Solutions Architecture.
Along the way, I completed an MBA from Grenoble École de Management to align technical design directly with corporate commercial strategies. I specialize in bridging product, engineering, and commercial teams, conducting workshops that turn ambiguous executive hurdles into actionable roadmaps.
Skills & Expertise
Strategy & Advisory
AI & Innovation
Platforms & Engineering
Professional Experience
Sitecore
7 years 1 month- Lead architecture and solution design for enterprise digital experience and content platforms across European and global accounts, including AI-powered metadata tagging and asset workflow optimization to improve content discoverability.
- Led client-facing delivery and rollout of AI-powered Brand Assistance and Content Generation capabilities for enterprise clients, streamlining content production workflows and driving adoption of GenAI-driven authoring tools within the Sitecore platform.
- Known for turning single-year contracts into multi-year strategic partnerships — expanding scope, deepening trust, and consistently retaining and growing enterprise accounts over time.
- Conducted onsite client workshops to understand, quantify and verify the business needs of customers along with the map gap analysis.
- Delivered Sitecore Content Hub solutions for 20+ customers located across Germany, Netherlands, Australia, USA, and United Kingdom.
- Act as a client advocate to address their needs post-go-live too based on contracts, enabling them to increase their business.
- Enable customers to meet their technology and business requirements by bridging the gap.
- Translated obscure business problems into technical user stories and deliver them.
- Use customer feedback and insights to improve product materials, technical best practice, and technical materials, while providing feedback to Product Management teams.
Kony, Inc. (acquired by Temenos)
3 years 5 months- Delivered software solutions to more than 20 customers by enabling them to move into digital space, in deals spanning from $120k to $496k, and help most of them to define a new GTM strategy based on the digital mode of operations.
- Designed the technical framework to track end-user journey in mobile/web based apps and display them in the form of graphs to the top management.
- Digitalized 70% of bank operations of a Singapore based bank by solving complex operations like cheque deposit, along with other regular operations in a deal of more than $300k.
- Resolved multiple inter-personnel issues in a multi-cultural environment to provide the timely release of multiple products.
- Architected and designed new software features for existing products.
- Acted as scrum master and delivery owner for features by evaluating the scope of features. Provided estimates on the effort and time required to the higher management. Executed the development of entire feature by splitting it into smaller tasks that would be assigned and tracked for every release in the agile environment.
- Led a team of 12 engineers. Developed work schedules and created short term milestones for all. Directed people management tasks including recruiting potential candidates, conducting training, coaching, performance appraisal, and conflict resolution.
- Strategized automation process to improve the productivity of the organization by reducing the release time of the product from 2 weeks to 8 hours, which resulted in boosting sales by $20k.
- Acted as the end to end feature owner for the Analytics module of Kony Fabric.
- Worked with an array of languages involved during development - Javascript, Android, C, Java along with tools for project management - JIRA, Confluence, Pivotal etc.
- Developed different connectors like SOAP, XML, Java, Mulesoft, SAP, Salesforce etc to facilitate the client side applications to interact with different backend services.
Citrix
2 years 9 months- Led a team of 5 individuals in the successful release of SaaS-based products.
- Communicated primary business concerns across teams and requested feedback from developers on technical priorities, ensuring on-time completion of quality software.
- Led customer calls and resolved production issues for high profile customers like Microsoft and Dell.
- Developed code for products like XenDesktop, XenServer, and Citrix Receiver.
- Troubleshoot customer issues for different features.
- Developed a repository which acted as base for all customer queries.
Indian Institute of Technology, Guwahati
1 year 9 months- Proposed state-of-the-art virus detection system and published a research paper in International Conference.
- Worked as a teaching assistant to guide grad students in practical lab classes.
Education
Grenoble Ecole de Management
2018 - 2020Master of Business Administration - MBA
Business Administration and Management, General
Focus on commercial decision making, strategy formulation, and understanding the financial levers behind large-scale systems.
Indian Institute of Technology, Guwahati
2010 - 2012Master of Technology (M.Tech.)
Computer Science & Engg
Advanced study of systems and algorithms. Proposed state-of-the-art virus detection and published a research paper in an International Conference.
West Bengal University of Technology
2006 - 2010Bachelor of Technology (B.Tech.)
Computer Science
Foundational training in software engineering, compilers, databases, and core computer science principles.
Kendriya Vidyalaya
1994 - 2006High School / Secondary Certificate Programs
Science
Strong fundamental grounding in sciences and mathematics.
Certifications
- AI For Everyone
- Strategic Thinking
- Introduction to Generative AI
- Microsoft Certified: Azure AI Fundamentals
- Introduction to AI
Honors & Awards
- Cheers Award
- Team Excellence Certificate
- DB connector specialist in Mobile Fabric 6.5
- Certificate of Individual Excellence
- The Green Olympiad
Publications
Detecting Metamorphic Virus Using Hidden Markov Model and Genetic Algorithm
Proposed and analyzed a novel, state-of-the-art malware detection framework leveraging machine learning models (HMMs) combined with heuristic optimization search (Genetic Algorithms) to detect advanced metamorphic viruses that obfuscate their signatures to evade standard antivirus filters.